Smith.ai Reviews and Alternatives (2026)

Smith.ai Virtual Receptionists is a call answering service staffed by live agents 24/7. Its pricing page states "No overseas agents". It is a real company with public pricing and third-party reviews on G2 and Capterra.

Smith.ai also sells a separate AI Receptionist. Its pricing page, checked on 10 October 2026, lists a free tier with 25 calls a month and $3.00 per call after that, Pro at $150 per month, and Enterprise at $500 per month. This page covers the human service.

From its pricing page, checked on 9 October 2026: Starter is $300 per month for 30 calls, then $11.50 per extra call. Basic is $810 per month for 90 calls, then $10.50 per extra call. Pro is $2,100 per month for 300 calls, then $8.50 per extra call. Enterprise is custom. Appointment booking is listed as a $1.50 per call add-on.

New clients get a 30-day money-back guarantee that covers up to $1,000 and excludes overage charges. The page lists no free trial for these plans.

Smith.ai Virtual Receptionists has a G2 listing with user reviews, linked in the sources below. Read the current score there, since ratings move as reviews come in. Smith.ai's Capterra listing is for its Live Website Chat product, not the receptionist service, so it is not used here.

Those reviews are for a human-answered service. If you are comparing AI options, you are pricing a different kind of product.

Pros, from its own published terms: live agents answering 24/7, no overseas agents, public third-party reviews, and a 30-day money-back guarantee.

Cons, from the same pricing page: $300 per month buys 30 calls, which works out to $10 per call before overages at $11.50 each. Appointment booking costs an extra $1.50 per call. No free trial is listed, so testing it means paying for a month first, refundable within the guarantee's limits.

All prices are from vendor pricing pages, checked on 9 October 2026.

Prisma Voices (our product): an AI receptionist that answers 24/7 on your existing number, books into your Google Calendar, and follows up by callback, SMS, and email, plus WhatsApp where approved. Pay as you go is $30 per month plus $0.50 per answered minute. Starter is $99 per month with 250 minutes included. The knowledge base is included on every plan, and the 4-day free trial needs no credit card. It serves small, medium, and large businesses. See pricing.

How the two compare: Smith.ai sells human answering at about $10 a call on Starter. If what you need is calls answered, qualified, and booked, an AI service costs less than Smith.ai's human plans at this volume, and Smith.ai's own AI Receptionist is another option at $150 per month on Pro. For example, 30 calls of 3 minutes each is 90 minutes, which is $75 on Prisma Voices Pay as you go against $300 on Smith.ai Starter. If your callers need a person, Smith.ai is the stronger fit. There is a side-by-side comparison and a switching guide.

Rosie: $49 per month with 250 minutes and a 7-day free trial.

Goodcall: $79 per month with 100 unique customers and no per-minute charges.

Abby Connect: $165 per month with 50 Abby Minutes, for buyers who still want humans in the loop. An AI minute uses half an Abby Minute.

For more options, see the best answering services roundup and the answering service cost guide.