AI Receptionist for Electricians

Electrical emergencies are unforgiving: a burning smell, a sparking outlet, an arcing panel, or downed wiring can mean fire or shock risk, and the caller is usually scared and needs an answer in seconds. A human dispatcher triages these on instinct; the Prisma Voices AI does it by following the instructions you write. It asks the one or two safety questions you included (Is there smoke or fire? Is the panel hot? Can you safely shut off the main breaker?), tells the caller to call 911 first if there's danger, and emails you a message marked as an emergency with the full address and issue summary.

The key guardrail for a licensed trade: the AI never diagnoses or clears a safety hazard over the phone. It won't tell a homeowner 'that's fine, it can wait' or invent a code interpretation. When something sounds dangerous, it errs toward escalation and a fast human callback — protecting both the caller and your license. The triage logic is your business; the AI just executes it identically on every single call, at 2 PM or 2 AM.

The calls that pay for everything else are panel upgrades, EV charger installs, generator and transfer-switch work, and whole-home rewires — and they're the easiest to lose, because they come in while your electricians are already on a job and can't grab the phone. A panel upgrade quote that hits voicemail is a $2,500-plus job that calls the next contractor instead. Prisma Voices answers it on the first ring and runs your qualifying script before the lead can cool off.

For an EV charger install, the AI captures the panel location and amperage, the run distance from panel to charger, whether the homeowner already has the unit, and the property type — so your electrician arrives knowing whether it's a quick add or a service upgrade, and can quote on site instead of burning a scoping trip. For panel work it logs the panel brand and age (flagging known problem brands for a closer look), current amperage, and whether a permit is likely needed. Your estimator walks into every appointment already briefed.

When your office is dark, the AI still answers. Routine callers — someone who wants a few outlets added or a light fixture hung — are offered next-business-day slots and booked on the spot, so they don't hang up at the voicemail beep and call someone else by morning. For an emergency, it emails you a message marked as an emergency straight away, with a one-line brief: 'No power to half the house, 47 Birch Lane, caller reports warm panel and burning smell.'

If the caller asks for a person, the AI connects them to the transfer number you set, which can be whoever is on call that week. Either way your tech calls back a fully briefed customer, instead of replaying a half-garbled voicemail at midnight.

Electrical callers ask a lot of questions that aren't jobs yet: Do I need a permit for this? Is my old panel a fire risk? Are aluminum wires a problem? These eat dispatcher time and rarely convert, but answering them badly is worse than not answering at all. You load the safe, general answers you're comfortable with — for instance that a service upgrade typically requires a permit in your area, or that a known problem-brand panel warrants an in-person inspection — and the AI shares only what you've approved.

Where the AI shines is knowing its limits. It will not interpret the NEC on the fly, won't promise a job passes code, and won't tell anyone an electrical condition is safe to ignore. For anything beyond your configured answers, it converts the question into a booked inspection or an electrician callback. That turns a time-sink Q&A into a scheduled appointment while keeping bad on-the-fly advice — and the liability that comes with it — entirely off the table.

Prisma Voices doesn't replace ServiceTitan, Housecall Pro, Jobber, or FieldEdge, and it doesn't connect to them directly. Every booked call lands on your Google Calendar with the customer's name, phone, address and the electrical issue, and the full call summary is in your dashboard. Your morning routine becomes 'review what the AI booked and assign trucks' instead of 'chase callbacks and play voicemail roulette.'

Because the AI checks your Google Calendar before it offers a time, it never books over an occupied slot. There's no new software for your team to learn and no desktop install — the AI just quietly keeps the schedule full and accurate behind the tools they already use.